1. Preamble:
You are logged into the website https://handcrafted.ma
The Website is operated byARTS2MAROC-AU SARL, whose registered office is at 21 TERYABA KEBIRA, TALAA KEBIRA, Medina, Fes, Morocco. Registered in the commercial register of Fez under the number 44673.
Any order for a product appearing online store requires prior consultation of these general conditions of sale.
You can order only if you accept all the provisions set out below.
These conditions are to be read carefully. They govern the sale of products on handcrafted.ma website. These terms represent all obligations of the parties. The placing of an order implies full and unreserved Client to these Terms.
The customer will accept the “validation click” after filling out the order form worth irrevocable manifestation of consent. The selected products will first be made a summary on the screen. The pictures illustrating the products do not enter the contractual field.
I have read and approve each clause constituting these terms and conditions. My acceptance is materialized by the electronic signature made by “validation click” and the full payment of my order before delivery.
These conditions of sale are concluded on the one hand by the company ARTS2MAROC SARL-AU, through the website handcrafted.ma, hereinafter called A2M; and secondly, by any person, hereinafter referred to as the Customer, consultant or making a purchase on the Site.
2. Purpose
These terms and conditions aim to define the rights and obligations of parties under the online sale of products offered by A2M the Customer.
As such, any order of a product through the Site implies prior acceptance of these terms and conditions. A2M reserves the right to change its terms and conditions. Any new version will be reported to the CNDP advance before integration on the Site
3. Formation of the contract and orders
A. Capacity
The Client, prior to his order, states have full legal capacity, enabling it to engage under these Conditions of Sale.
B. Product Features
The images used on the site are not contractual. Descriptions (photo, text, information and characteristics) illustrating the products presented are purely indicative. They can vary slightly because of the homemade products.
C. Price
The prices mentioned in the catalog are in Euro, GBP, USD for customers outside of Morocco; this award is exempt from VAT Moroccan because the product is intended for export; shipping is Free. MAD with the VAT included for Moroccans; Delivery is Free except some exceptions.
The products sold on handcrafted.ma are handmade type and native Morocco benefit from preferential origin with the European Union. However, some possible taxes may be imposed when the package reaches its destination. These costs are borne exclusively by the purchaser.
A2M is not required to check and inform the customer of customs duties and applicable taxes. To find out, the customer can consult the appropriate authorities in his country. The customer can still see the store so that he be provided information concerning these taxes or customs duties according to the laws of his country.
A2M may at any time change the prices of products sold on its site; the invoice price is the one approved by the Customer at the time of the order.
The various promotions are only valid for a limited period and within the limits of available stocks.
D. Order Confirmation
The contract takes effect when you confirm your order by “double click”, after viewing the details of one of these, particularly the total price, and have had the opportunity to correct any errors.
Before validation, an electronic form is displayed asking customers to fill their personal data related to the delivery, the customer must check the box associated with the confirmation and validation of the T&C.
Once the order validated, a confirmation e-mail acknowledging receipt of the order and containing all the information will be sent to the Customer.
A2M is committed to fulfill orders received within the limit of available stocks. A lack of availability of the Product, in no event shall A2M can not be held, or entitlement to damages for the Client.
However, A2M is committed to inform the customer and to propose to await the availability of the product with a credit against a future order or request a refund of the merchandise. In the latter case, the refund will take place no later than thirty days after the claim
E. Collection of Personal Data and Privacy
Mr Aziz EL OUAHBI controller who operates the site, certify that the information collected on the site www.handcrafted.ma subject to treatment to delivery and customer satisfaction.
These data are processed, recorded and stored safely and confidentiality. The recipients of your personal data collected on our site are in the first place ourselves for the treatment of your orders and customer relationship management. Other recipients of your personal data, if any, our suppliers of means of payment or secure payments and our delivery providers.
In accordance with Law No. 09-08 promulgated by Dahir 1-09-15 of 18 February 2009 on the protection of individuals with regard to the processing of personal data, you have the right to access and rectify information concerning you, which you can exercise by contacting your account space “my account” or by sending an email to a2m@handcrafted.ma
You can also, for legitimate reasons, oppose that data about you are subject to treatment. This treatment has been notified by the CNDP under the receipt N° D-234/2015.
A2M may send “cookies” to your computer the Customer at the time of connection. These “Cookies” are files that allow easy navigation during the current session. They serve a triple purpose: secure transactions, temporarily storing the items ordered up the transaction and allow us to make attendance analyzes our information pages in order to improve the content It is recalled that visitors may oppose the registration of “cookies” by configuring their browser accordingly.
4-Revocation
As a consumer customer, you have a period of 7 days to exercise your legal right of withdrawal, and without justification requirement of a pattern. The time is counted from receipt of goods. If the 7-day period expires on a Saturday, a Sunday or a holiday or holiday, it is extended to the next working day.
In case of exercising the right of withdrawal, you must return the product to the following address: 12 Rue 3 Bloc 2 Sidi Boudhar, 30020, FES, Morocco, properly protected in their original packaging, along with all accessories
Return costs are entirely your responsibility.
The exercise of the right of withdrawal results in a refund of amounts paid in the order, excluding shipping, as soon as possible and no later than 30 days from the date you exercised that right.
Reimbursement will be made into your PayPal or 2Checkout account.
5. Payment
The price is payable in full on the day of placing the order by the Customer. Payment is made online by credit card via PayPal or bank transfer in advance for customers outside Morocco, or against cash for Moroccans in Morocco.
In case of online payment, the Customer will be automatically directed to PayPal; thus, bank data is never shared with A2M. In fact, PayPal encrypts and protects the card number.
When paying by bank transfer after confirmation of your order, the information necessary for transfer are automatically displayed. However, the order is shipped after confirmation of the transfer by our bank.
6. Delivery
Delivery of products takes place only once received the full payment.
Shipping costs are indicated to the Customer before the final registration of the order.
Delivery will be made to the address specified by the customer when entering information during his order.
To track the progress of the delivery of his order, the customer receives an email at the time of shipping the product.
Delivery is sometimes offered during any promotions valid only during the promotional period at the time of the order.
7. Reservation of ownership and transfer risks
A2M retains ownership of the goods sold until full payment of the full price, and that whatever the delivery date of said products.
The transfer of risk of deterioration or loss of the goods will take place at the reception of the goods delivered, these traveling at the risk of the carrier. The customer may, in case of damage, make any claims to the carrier, within the legal and regulatory conditions.
8. Contract Archiving
The contracts on our website are archived for a period of 10 years. You can access archived contracts upon request by email at: a2m@handcrafted.ma
9. Governing Law
The interpretation and enforcement of these Conditions of Sale, failing amicable agreement, are subject exclusively to Moroccan law.regardless of the country of residence of the Customer and the place of execution of the order.